Last updated: October 24, 2026
Privacy Policy
Synced (“we”, “our”, or “us”) provides AI-powered finance automation software. This policy describes what information we collect and how we use it. If you have questions, email us at hello@trysynced.com.
Information we collect
When you use our marketing site we collect the information you give us through forms and our support chat (name, email, company, message), a small amount of technical metadata (IP address, browser type) used for security and anti-spam, and the usage analytics described under “Analytics and cookies” below.
When you use our product we process the data you authorise us to access — typically via Xero, QuickBooks, Gmail, or Outlook — strictly to deliver the agent workflows you configure. Your data is isolated per tenant and never used to train shared models.
Analytics and cookies
We use Google Analytics and PostHog to understand how people find and use our website and product, so we can improve them. These tools use cookies and similar technologies to record the pages you view, the links and buttons you click, the site or campaign that referred you, your device and browser, and an approximate location derived from your IP address. PostHog may also record how you move through a page (a session replay); text you type is masked and never recorded. We don't send the contents of forms or chat messages to either tool.
When you follow a link from our website into the Synced app, we pass along an anonymous identifier so we can see which visits lead to sign-ups. If you create an account, your earlier website visits are linked to it.
Google and PostHog process this data on our behalf as service providers, and PostHog stores it in the United States. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics on every site with Google's opt-out browser add-on (https://tools.google.com/dlpage/gaoptout).
How we use information
To run and improve the service, respond to your enquiries, keep the product secure, and meet our legal obligations. We do not sell personal data.
Data retention
Marketing leads are retained for up to 24 months from last contact, unless you ask us to delete them earlier. Product data is retained per your subscription agreement and is exportable or deletable on request.
Sub-processors
We use a small set of vetted sub-processors for hosting, email, observability and analytics (including Google and PostHog). A current list is available on request.
Your rights
Depending on your jurisdiction (UK/EU GDPR, CCPA, etc.), you have the right to access, correct, or delete your personal data, to object to processing, and to lodge a complaint with your regulator.
Terms of use
Your use of Synced is governed by the master services agreement or online terms we separately agree to. For any conflict, those terms prevail over this policy.